“While I appreciate the effectiveness and quality of the lightpanels, i am not at all impressed with the customer support (or blatant lack thereof.)
I was sold an unsuitable XL Mobile Floor Stand model, which obstructs 30 LEDs while their "support" people now lament that exchanging it for a suitable newer model stand (same pricing) were too costly.
When buying the stackable , black Biomax PRO Ultra Units 3 months ago, a white XL Mobile Floor Stand made for the older Biomax system was sold along. Not adapted to the new ZeroGap PRO series, 30 LEDs are being obstructed by it, which turned out, to my consternation, only when fully assembled with the stacked panels. Shortly afterwards, the new XL PRO Mobile Floor Stand in Black was introduced, perfectly accommodating the ZeroGap layout, avoiding the obstruction of any LEDs. Had I been made aware of the imminent launch of the new product, I would naturally have waited a few weeks with the purchase of a stand.
I suspect the denial of my requested exchange for the new product is mere incompetence on a lower staff level, as I cannot imagine this kind of low standard being policy of this company. Their wiesling out of clear obligation is unacceptable.”
“I started with the BIOMAX PRO MIDI and used it during my workouts on the elliptical, running the workout mode almost every day. Later, I added a BIOMAX PRO ULTRA and the stand.
After a few months, I noticed a pain in my lower left back— the same area I injured when I fell through a ceiling nine months earlier. I had no pain in that spot before using the lights. After doing some research on red light therapy, I realized the increased blood flow may be bringing attention to the old injury and helping heal deep tissue damage.
I believe these lights work so well that I’ve since purchased three more BIOMAX PRO ULTRA panels to build a small light wall.”
“There are many choice in the market for RedLight panels. I based my decision of customer support, FDA approved product, user feedback and ease of use. Many of the panel look alike but they sure aren't the same what they deliver. The BioMax Pro is powerful and it’s exactly what I was looking for. I did initially have an issue with my first unit being damaged in shipment and Platinum had no issue replacing it without question. They provided me with TOP Notch customer support. One of the main reasons I chose Platinum not knowing I’d have to use there support as soon as my new Platinum BioMax Ultra arrived. All good now and I hope I get many years out of my panel.”
“Shipped quickly. Easy to install. We all use daily & have had incredible recovery on our whoop apps in terms of sleep & recovery! Can’t wait to see long term results in skin & recovery from better workouts.”
“On 9-24-25 I ordered a platinum led pro ultra and a horizontal stand. I forgot to use the coupon 50FF. Order # 123254 can I get a credit. I want to purchase another panel Platinum led pro midi. TO ADD TO MY SETUP. I WANT to Use the credit and 5OFF.”
“I've been using it for a few days but I feel like I have more energy in my body. I wait a longer period to fully evaluate it. The only thing that leaves me perplexed is the planning of the sessions in quantity and type.”
“We've only had the PlatinumLED pannels for 3 weeks now. My back no longer hurts, my knee is not complaining any more. We are both sleeping better, my husband said he has noticed a huge improvement in his energy. Even spicer veins that were visable in our legs are getting less visable. We LOVE these lights, it's like owning your own SUNSHINE! Can't be happier!”
