Hi Lovely,
We are so sorry to hear this !!
Please email info@prolonglash.com.au and our customer service team will help you out !
The Prolong Lash Team xx
“Very happy that I made the choice to buy this product you won't regret it.. and the customer service is the best the will answer any questions or concerns you may have! I love that the bottle is full and not half empty like other brands..”
“Best lash cleanser out there definitely see an improvement in retention. I use this to clean lashes before applying them on clients and I also retail it. Love it’s light scent!”