“I have purchased online but I hadbdifficulty downloading the software because an old version was on my computer and new online version wouldn't download I ad unless the old version has been removed. I finally did this and retried. Furthermore the b software sold is.limited in terms of the icons available. Please state to customersbebsuringbthatbthey removed the old version before downloading the online version. This should help customers. The product keys should be noted by the customer to ensure they have access to it so that they could retry downloading the online version.It was quite confusing. The instructions b were not straightforward.”
