Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 6 am-5 pm PST
We look forward to assisting you!
“I got this for my little niece and she LOVED it.
As always, this bracelets never cease to impress. They are well made and simply beautiful. The charms are really pretty and colors are better in person.”
