“Bought the mystery pack because I couldn't make up my mind. I got the sloth set and it's so cute. Charm is well made and the colors are nice, soft green and cream. Would definitely get another mystery set in the future.”
“The bracelets are cute but I’m very hesitant to order from Pura Vida again because of my first experience I had purchasing from their website. I ordered 2 bracelets a week before Thanksgiving. I never received an email that anything had shipped so after 2 weeks I emailed customer support. They were unable to give me any information as to when/if my order had shipped but said I should receive it soon. I waited another week and still nothing. Emailing back and forth 16 times and now a week before Christmas my bracelets that were supposed to be a gift still had not arrived. I got an email that one of the bracelets that I had ordered and PAID for was out of stock. I was very frustrated that an item that I had ordered and paid for was now out of stock and now had to choose something different from a very low inventory due to Christmas rush. I had planned ahead and ordered bracelets over a month before Christmas and now it’s the week before Christmas and no bracelets. Very frustrating. I finally received my order on Christmas Eve, minus the bracelet that I had originally ordered because it was currently out of stock. I would like to order more bracelets but I can’t trust the company to fulfill my order that I pay for. Not to mention the 16 emails back and forth to just get a simple order fulfilled.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
