“First time buyer to PV. It was a gift for my daughter to give the day she came by for a long trip. For whatever reason, the first package never made it to my mailbox. I was upset about not being able to give it to her as soon as she returned. I emailed Customer Service expecting pushback and to my surprise a new one was shipped the next day with no pushback. Looks like the next purchase will be for me! Thank you, Pure Vida.”