Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST.
We look forward to assisting you!
“We love all the jewelry. It is great to just add that extra personality to you and your look for that day. Prices are great and my daughters are always happy when they open up anything from Puravida!”
