“I ordered 18 bracelets as party favors and there was a shipping delay. The first customer service rep "Tiffany" was neither helpful nor apologetic, however the second rep "Cheryl" was able to turn my experience around. Cheryl validated my concerns and addressed the issue. In addition, my daughter and all of her friends loved their bracelets. The colors are bright and the material is durable. I will be a return customer, and my daughters friends will too. Thank you Cheryl and thank you Pura Vida!”
