Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST
We look forward to assisting you!
“This bracelet is a wonderful for guys and girls who want a darker color bracelet. When I received this it the mail it was slightly broken causing the bracelet to not stay tight. I reached out to Pura Vida and they helped right away and sent me a new one!”
