“I recently moved and forgot to change my address on my paypal account. My order shipped to old house and the new owners never returned the order. Even though this was my error completely Pura Vida sent me another order to my new address free of charge. Was not expecting that and was shocked by their extraordinary customer service. I'm telling everyone because I love these bracelets and love Costa Rica and now have an even bigger respect for the company itself. Thanx a million Pura Vida!!!”