“On my original purchase i had an issue with having the wrong item shipped, which actually was a more expensive item. I emailed them to ask for a correction & the process was very simple, they made everything right without an issue or cost for me & shipped it out so fast! Very pleased & grateful for the amazing costumer service!”
“I was extremely dissatisfied with the shipping time when I finally received my order it was short one item and I was charged for two. I notify them and I‚Äôm still awaiting the second item. This was for Christmas. I ordered in late November received three weeks later. Im still waiting for the item they omitted from the order yet charge me for.”
“I finally got my bracelets after 3 long weeks! I wrote to Pura Vida on FB, IG & email with no response while I saw other people being responded to. Finally got the bracelets and I love them but don't think I'll be ordering again bc of the terrible customer service!”
