Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“I ordered 3 pink bracelets, one for my mom who has breast cancer, one for my sister, and one for myself. The fabric is perfect, never take them off. I've had many compliments and I love the support for breast cancer!”