“I opened up my Pura Vida package with great anticipation. The first thing I pull out is a necklace which is all twisted and half out of its wrapper. I put that to the side figuring packaging and delivery can be rough. I sought out this bracelet and matching choker; both were broken . The choker was literally broken perfectly in half and was packaged that way. The broken piece was hidden in the back. As soon as I opened it, the choker fell out and little seed beads fell with it all over the place. Same for the bracelet; literally broken with the string hanging off and seed beads all in the bottom of the little bag it came in. Really sad. And the other necklace I mentioned was twisted so badly, it took hours with a tweezer to untangle. I won’t be buying from this company again.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST
We look forward to assisting you!
“When this came in the mail, I was so happy with it. Way cuter in person! Sadly, as I went to put it on one of the strings that connects the beaded part to the pull strings broke. After looking at it, I could tell it was a very thin thread. So sad this happened right out of the package because I was really looking forward to wearing it!”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST.
We look forward to assisting you!
