Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“I was surprised at how much I loved these earrings! The back stud part came a bit bend but was a very easy fix; simply had to push it a little bit back in place.”