“The earrings itself are so cute and pretty. The only thing is that they arrive bent. I assume they bend during shipping, and when I was trying to fix them straight, it broke. I emailed them and they quickly sent a new pair out to me. However, those i received bent too. I was more cautious to fix the new ones.”
“These earrings are very cute, but it is the second pair I purchased because of the backs bending and breaking do to shipping. My daughter received the rest if the hello kitty set which is very cute, but the earring backs get bent in shipping and then break when you try to remove them from the cardboard packaging.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“Really lovely earrings-bought the necklace too for my daughter. The earrings were out in a cardboard mailer envelope with no padding. They were damaged when they arrived. The customer service was fantastic and mailed me a new pair right away, but they were bent as well upon arrival.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
