“I ordered this ring as a replacement for one my child lost at the beach. She lost the identical ring. So, I place the order Sunday morning and later that day we found the lost ring in my car. I sent an email immediately to cancel the second order. I was informed that the order was being processed and could not be canceled, even though it was Sunday and you guys were not pulling orders. I emailed back and forth with customer service and even though the order did not even ship until Friday(five days later), which tells me that there was plenty of time to cancel the order or even choose another item, which i mentioned, I was told no.
I had planned to order other items, but will not be doing so now. I am very disappointed that no one would work with me on resolving the issue.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“I purchased the PV wave ring in silver a couple of months ago and I loved it so much that I recently purchased it again in gold. The gold color is very bold in person. It was a tad small on the finger I wanted to wear it on. I would recommend using the PV ring guide prior to purchasing.”
