“Cute set! Customer service is always tricky to deal with but after I sent them pictures to show proof nothing came in the package but the backs they sent a replacement, however I requested a size 9 for the ring but was sent an 8. I was informed I could return them (I had to pay shipping) and they would ship out the different size upon receiving them.
Just really feel like customer service could do a much better job and do more to make their customer's have a positive experience and happy when things are said and done”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST
We look forward to assisting you!
