“I bought this necklace as a gift for my sisters birthday. It arrived all tangled. It looked like a $10 necklace and I paid $40. I contacted customer service who told me I could not return it even though I sent a picture of what it looked like. I‚Äôm still trying to get this resolved. I just want my money back since I‚Äôm not happy with this purchase. I was told this is not an option.”