“The clasp was broke when it arrived . Had to go buy my son’s girlfriend a new one from a different company . I have bought many bracelets from here and had no problems. Will never buy from here again.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“I ordered two necklaces for my niece's Christmas gift. 10 days later, the shipping stopped tracking my package. When I contacted the shippers they said they hasn't received a package, just the slip. They told me to contact Pura Vida to find out what happened. I emailed them 3 times with no reply. The fourth email was to inform them that I had contacted visa to claim a fraudulent charge. I still have not heard back, but did receive a NEW email asking me to review my purchase (which I still haven't received). This company is a joke.”
