Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“I like the uniqueness of this necklace, from the pendant to the chain. But the second time I wore it the chain broke. I’ll be able to fix it, hopefully it holds up better!”