Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
“The necklace was very well priced especially for what you get! The details were very nice and the color was just as pictured! It was a bit smaller than I expected but over a very well made and nice product!”