Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST.
We look forward to assisting you!
“This bracelet is different than the other ones I bought for my daughters birthday and different is good!! She loved it!! The colors and checkered pattern are cool. It really stands out in a good way with all of her other puravida bracelets.”
