“I have just returned home and received your package. I immediately opened the flat envelope to discover the ring was completely flat what do I do now?”
“Item was damaged. Not due to shipping but made incorrectly. The shape isn‚Äôt Mickey at all. See photos. Did not see on website where to report a return/exchange. Reached out to Pura Vida thru Instagram several weeks ago and still no response. Not requesting money back, just an exchange for a correctly manufactured ring”
