“The main reason I am writing this review is for the customer service. I purchased the 3 stack Hello Kitty ring. When I received it, one of the rings was damaged. It was flattened, probably damaged going through the postal service. Anyhow, customer service offered a $12 credit (original price was $34) since only 1 ring was damaged. I didn't want the credit because the ring that was damaged was the main Hello Kitty ring. It didn't make sense to keep the other 2 rings without the main Hello Kitty ring. I just wanted to exchange the damage ring and other 2 rings to get the same back in return. Well, since I declined their credit and requested to return the 3 stack bundle in exchange for a new set, customer service has yet to respond to my emails. I have now followed up 3 times, and no response. I'm very disappointed with the way customer service has handled this situation.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern. Also, our Live chat is available Mondays-Fridays, 8 am-5 pm PST
We look forward to assisting you!
