“I ordered this bracelet and received a faulty one at first. It quickly broke without doing anything crazy to break it. I didn't think of it right away, but after a week or so sent a quick note to Pura Vida's customer service team. I received a very quick reply and shortly after explaining the situation was sent a new bracelet at no additional charge. This is a great company with great products and more importantly, great customer service. Will continue to shop here for myself as well as for gifts to give others.”
We're sorry to hear that your purchased item is damaged/defective. Please feel welcome to email our Customer Service team at info@puravidabracelets.com. We would love to help make this right for you.
“Love this bracelet design however the durability sucks. I first bought and it immediately broke when trying to tighten it. After contracting customer support about this issue I did receive a new one. This one lasted longer, about 1 week instead of 1 minute. It broke this time when I wasn’t even tightening it and the beads spilled everywhere. Very cool bracelet design but don’t expect it to stay on your wrist for too long.”
“I bought this for my boyfriend to match the anklet I wear (Mixed Seed Bread Anklet). He accidentally broke it within a few days, unfortunately. He works in land development, so I think he needed something more heavy duty. Maybe the mens accessories could have some more durable options?”
