Hi there! We're so sorry about that! Kindly reach out to our Customer Service team at info@puravidabracelets.com or send a message through our Live Chat channel. We'd love to help make this right.
“I ordered this for my boyfriend, and he loves it, he never takes it off! But he tells me that it keeps falling off because of a chain loop that does not stay closed. It is a single loop that isn’t like the rest of the bracelet. He is worried he will lose it if it keeps opening”
Hi there! We're incredibly sorry to hear that happened to your bracelet. Please email our Customer Service team at info@puravidabracelets.com or chat with us online. We'd love to help make this right.
