“contacted company a minimum of 4 times about this charm. It doesn't stay closed when "clicked". They promptly replaced it with new one BUT same problem, it wouldn't stay closed & would immediately fall off necklace just by moving it. When I contacted them again about there possibly being a design defect, they promised to replace it with different charm design. I emailed them about which one I picked and I NEVER heard from Pura Vida again. I sent 4 more emails that included the ones from customer service telling me to pick another style charm. No response. No new charm. No refund.”
“I ordered 4 charms 3 weeks ago for my niece’s birthday, my items still have not arrived and I can not get anymore updates on tracking info site. I sent an email to Pura Vida 6 days ago about my order missing and have not got a response back from them to resolve this. There is no phone number to call the company either. Very disappointing I still have yet to give my niece her gift as I’m still waiting to hear something back from the company to make this right.”
We're so sorry to hear your order is missing an item. Please email us at info@puravidabracelets.com with your order number. We would love to help get the order to you!
“I love that they have a star and moon charm, as a single charm. It was my second favorite, but it has fallen off my necklace a bunch. The clasp must be a tad faulty, and you’ll get those. It’s the only one of 4 to do this, so it’s mostly just a warning that you can get one like this.”
