“After ordering my e-card, I received an email telling me my e-card was “on its way.” Days later, when my e-card had not “arrived” via email, I contacted support. They said the card had trouble because of an email address problem. ? So, they ended up sending me the code. It was a gift for my niece, so I wanted it to look nice. I asked if they could send me something that looked like a card instead of just a code, but they said they didn’t have anything like that. ?? Hopefully this was a one time mix up and other orders usually go through without a hitch. My experience was just not great.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
