Cost of Poor Quality (COPQ) Masterclass Reviews

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About Roboyo:

Roboyo is now the world’s largest Intelligent Automation professional services company, with locations in 24 cities, across 15 countries and 4 continents.

Its clients now include many of the Fortune 500 and 22 of Germany’s DAX 40 companies.

We hail from 22 countries and speak at least as many languages. We may worship different sports teams, even gods, but we are united by the fact we are all automation engineers.

Solving complex technical problems is what keeps us awake at night and gets us up in the morning. Equal parts vision and precision, we bring the ability to build and to guide. We are big picture thinkers with an eye for detail and a passion for rolling up our sleeves to get the job done.

We bring together strategists, technologists, business analysts, six sigma belt wearers of every color and 5 of the world’s UiPath Most Valuable Professionals (MVPs).

Together, we have earned a reputation for engineering business outcomes for some of the world’s largest and most dynamic companies.

Our services include intelligent automation (Hyperautomation, RPA, IDP, Conversational AI, BPM, Test automation and much more) automation and business process consulting, lean six sigma consultancy including an Academy with the ability to train people in these services.

https://roboyo.global

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Phone:

07585 977713

Email:

sales@roboyo.global

Brilliant Course! Thanks for the experience
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Julie Sanderson
Unverified Reviewer
I've managed a Call Centre for just over 3 years. My Call Centre training was very much around SLA's, and the importance of achieving them. Unfortunately, there was little to no emphasis on what can cause SLA's to be stretched - at our company we have tended to rely on more people or overtime being thrown at the problem. This course however really opened my eyes to the types of 'failure demand' (see, I learnt that term too!) that stifle my people with calls that, if the customer had got what they wanted (right first time) then my people wouldn't need to handle dissatisfaction, queries and complaints. I'm already working with a number of my team to understand what the main types of failure are so we can deliver improvements to mitigate them from happening in the future. :-)
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