Hey Bunmi, we're so sorry to hear you haven't received your refund for your return. Our very small team works diligently to prevent these types of instances, however, our return and refund process is not automatic, so if you can drop me your order number or send an email to our customer service team at help@rukahair.com, they will have this issue resolved as soon as possible. We hope to hear from you soon in an effort to making this right!
With love,
Sashawna - Team Ruka xx
