“The delivery company stated that they had left the parcel with a neighbour and gave her name & photo. On checking the photo there was no parcel showing and the neighbour was not called the same as the delivery person had left. Contacted the supplier but no reply give for 3 days. In the end I contacted Schoffal direct and they were very helpful & a refund give promptly. However my partner didn’t get the birthday present she wanted.”
Hi Stephen,
Thank you for taking the time to leave this review - I can only apologise but we do not seem to have received any email communications from yourself.
My sincere apologies Dpd did not delivery to you correctly, we will be following this up to try and prevent any future cases of a similar nature.
I am glad to hear we have resolved this for you - should you need any further assistance please do get back in touch and we will be happy to help.
Thanks,
Laura
