“I initially had written a review due to receiving a hat that was in very poor shape and packaged very badly. I was getting ready to ship the hat back for a refund and was concerned about the additional costs associated with that return. My initial email was not responded to possibly due to the holidays; however, I received a message from Emma Anderson in response to my first email and review offering to refund the money and for me to keep the hat to save money on shipping. I greatly appreciated that response and am very happy with the solution.”
