“I purchased this vase as a birthday gift for my mother, but it arrived damaged a few days later. I contacted the company, and they promised to send me a replacement with additional protective packaging, as the original vase had only been wrapped in paper. However, when the replacement arrived a few days later, it was completely broken as well—again with no extra protection whatsoever. I sent them another email regarding this issue, but I have not received any response since, whereas previously they would reply within a day. I find it unacceptable that I paid €105 only to receive a broken vase twice, both times without proper packaging.”
