Men's Leather Wallet in Black and Red Boxcalf with 10 Card Slots by Fort Belvedere Reviews

2 Rating 1 Reviews

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Phone:

6519642222

Email:

contact@gentlemansgazette.com

Location:

2101, Hennepin Avenue S
Minneapolis
55405

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How does it fit?

Runs Small

True to Size

Runs Large

How are the colors?

Darker Than Expected

As Pictured

Lighter Than Expected

“I stuggle with writing this, as I have purchased ties, pocket squares and boutonnieres from GG and been very satisfied. I recently purchased a $285 wallet, and felt forced to return it. Main issue: the bill divider. The divider is of thin leather that is covered in a lovely red material. However, it is only covered on one side. The red material goes over the top of the divider, and down the other side about 1/4". The rest of that side of the divider is unfinished. It is not a good look. Worse, at the juncture where the red material ends and the unfinished area begins, there is yellowish staining - presumably glue - running the entire length of the bill divider. There was also a warping, or bowing, along the edge of one section of leather (see photo). GG very often uses the term 'unsightly' when discussing lesser aspects of lower quality products. The issues I mention here seem (to me) the epitome of 'unsightly'. I know the bill divider issue has come up before in these reviews. This review was submitted to GG in May, 2024. While I was surprised that this item was presented for sale, I am more than willing to accept correction if it can be explained that these mentioned issues are actually positives. Personally, I came to the GG for this wallet to *avoid* issues such as this, so receiving this wallet was was very surprising. Customer Service was very gracious and efficient, and I did receive a refund.”

Helpful Report

Posted 1 year ago

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Dear Mark, we genuinely appreciate your feedback and apologize for the issues you encountered. Thank you for sharing this experience with us and we're sorry to hear the drawbacks you mentioned in your review. On the bright side, we're still happy to learn that overall you are pleased with our ties, boutonnieres and pocket squares. No matter the situation, we always count the wins. We understand that the main issue you faced was with the bill divider, particularly the unfinished area and yellowish staining near the juncture where the red material ends. We are truly sorry for the disappointment caused by this. In addition to the bill divider, we also apologize for the warping or bowing along the edge of one section of the leather. We understand that these flaws detract from the overall aesthetic and functionality of the wallet, and we sincerely apologize for any inconvenience caused. We strive to ensure that all our products meet the highest standards, and it is disheartening to hear that we fell short in this case. This is something that we're definitely looking into. So far, this is an isolated issue. We take pride in our products and we want to make sure that this doesn't happen again. Your feedback highlights areas where we can better serve our customers and deliver a seamless experience with our products. Thank you again for bringing these issues to our attention, and we are grateful for your understanding and patience throughout the process. Nonetheless, we're happy that you're satisfied with our overall service and look forward to serving you better in the future.

Posted 11 months ago