Hi Marie, thank you for using Keranique. Continued use of our Hair Regrowth Treatment with 2% Minoxidil for at least 4 months is usually needed before you will start to notice regrowth. In the meantime, our other products in our line start working immediately to help repair and thicken your hair, and support healthy hair growth. Remember to keep using the Regrowth Treatment every day, twice a day, morning and night. Important to note: everyone is different. Some users notice results in as little as 2 to 4 months but to see best results, it can take from 6 months up to a year. We recommend taking a picture before and another in a few months to compare and see your results. Once you’ve experienced initial results, you will continue to see improvement in your hair. Please don't hesitate to reach out to Your Product Specialists for support, we are happy to help Monday through Friday from 9am-9pm EST a (888)237-4131.
Hi Connie, we are so sorry to hear about your experience. Our goals are for you to have a rewarding experience with both our products and our services. On 10/21/24 a replacement shipment was processed for the missing items. We have sent an email with further details regarding the shipment and your account. Please don't hesitate to reach out to Your Product Specialists, we are happy to support you Monday through Friday form 9am-9pm EST at (888)237-4131.
