10mm Clear Toughened Glass Panel- Deluxe Range 900mm x 800mm Reviews

4.2 Rating 5 Reviews

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Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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“I ordered 7 panels, one popped and the company tried to blame me, one other wasn't level on one side. The re-make of the one that popped, which should have been identical to another, wasn't identical in size. In the end, I had enough of this company.”

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Posted 2 years ago

Hi Elene Haralambous, Thank you for your review. As a company we have done absolutely we can to help you. There was absolutely nothing wrong with any of our products. As a company we would like to defend ourselves as this review is not true at all. You took delivery of your glass and stored it directly on a hot radiator. The glass was always going to pop. As a company we replaced this glass free of charge even though we did absolutely nothing wrong. The posts we swapped for you and found that there was absolutely nothing wrong barring one cover plate that wouldn’t go over. Although it’s not worth the argument this one post could have been damaged in transit or by your fitters. Over the last month, you have screamed and shouted at staff, threatened us with solicitors and tried to blackmail us. We had to send detailed photos of us to use a spirit level to your fitters who was also trying to pack posts on a floor with cardboard. We have tried to explain on numerous times the issue was lying with the builders. You tried to blackmail us for multiple things including £45 for photos. We haven’t had any correspondence off you for two weeks so we imagine this was an extortion exercise and the balustrade fits and looks lovely like all the other projects that we supply. As a good will gesture we also gave you £200 back out of a £1400 order, you have failed to mention this in your review which is also unfair. The way you spoke to staff also resulted in us having an email only approach, so if you do want to contact us further please email and we will gladly help as always. We hope you have had a lovely Christmas. Simplehandrails.co.uk

Posted 2 years ago

“Arrived when expected. Crystal clear and very tough and heavy. I had 2 glass panels, 2 end posts and a mid post. The construction was extremely easy and despite the weight I managed to put it all up on my own. It all looks amazing”

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Posted 3 years ago

“Arrived in a custom built case to protect it in transit. Beautiful, if such a word applies to glass.”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“Product as described, delivery was as stated at the point of order. Excellent service I would use again and have no problem recommending this company”

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Posted 5 years ago