Hi there,
Thank you for sharing your feedback with us. We're truly sorry to hear that your little one experienced an allergic reaction after using the SlumberPod. This is certainly concerning, and we appreciate you bringing it to our attention, as your child's wellbeing is our top priority.
If you could reach out to us at contact@slumberpod.com with more details, we would like the opportunity to assist you further. Your experience is important to us, and we want to ensure we address any concerns you have.
Warm regards,
Team SlumberPod
“This review is for their customer service. My order came with damage to one of the zippers. I contacted Slumberpod and they got back to me the next day and were very helpful!
We love the slumberpod, we had one passed down to us but was pretty worn out through use and decided to purchase our own. My toddler loves it. Game changer.”
“It definitely gets very warm in there especially if zipped up. It is quite a lot to pack and so far my toddler just seems more scared. It also doesn’t unzip to the bottom to allow the toddler to get in and out if they have a toddler bed or a pack and play that opens from the bottom which limits use.”
Dear Kendra,
Thank you for sharing your thoughts about the SlumberPod. We're sorry to hear that it hasn't met your expectations, particularly regarding the warmth and fit for your toddler.
It's unfortunate that your little one seems scared, as we aim to create a comfortable environment for sleep. We appreciate your feedback about the design limitations and will pass your comments along to our team as we continually strive to improve our products.
If there's anything specific you would like assistance with, please don't hesitate to reach out to our customer service team at contact@slumberpod.com. Your satisfaction is important to us, and we’d love to help.
Thank you again for your feedback.
Best,
The SlumberPod Team
“This SlumberPod is awesome! It blocks out all the light even when it’s in a very bright room and there are vents at the top and bottom to keep things cool. Also, one of the poles that came with my SlumberPod bent while I was assembling it and I contacted customer services and they sent two new poles at no additional charge, and that whole process with customer service was very easy.”
“Best purchase of my parenthood life. My kid was NOT sleeping. We traveled and he slept under this in the pack and play and was out solid 10 hours! It changed something in him. Now he sleeps through the night. It’s been a month and that hasn’t changed.”
“Currently using our slumberPod with our almost one year old on a vacation in Maui. She’s going to sleep for naps and bedtime without fuss ! This is the best purchase we’ve made for our girls comfort.”
“We have had our slumber pod for a couple years and our 2 year old sleeps so much better with it. It did develop some tears over time but slumberpod stood by their product and took care of it. It is a game changer for kids sleep and for parents!”
“The smell of the slumber pod was a combo of chemical and smoke. My au pair thought I got it off eBay from smokers. Concerning at best. We had it up for 5 days and it didn’t go away so we are washing it today. As far as form and function it makes a nice little dark room for the baby. Hoping the smell goes away.”
Dear Colin,
Thank you for sharing your recent experience with your SlumberPod. We're very sorry to hear about the unpleasant smell you encountered. This is certainly not the experience we want for our valued customers.
It's concerning to hear that the smell resembled a combination of chemicals and smoke and that it persisted even after 5 days. We understand how important it is for your baby to have a safe and comfortable environment, and we apologize for any inconvenience this has caused.
We appreciate your feedback regarding the form and function of the SlumberPod creating a nice dark room for your baby. We hope that washing the product helps eliminate the odor.
Airing out for a day or two should be all it takes for the smell to dissipate. SlumberPod can also be washed in cold water with very gentle detergent (no fabric softener or bleach), and AIR dried (and the heat from the dryer will damage the monitor pouch).
To assist you further, please email your order details to us at contact@slumberpod.com. This will help us investigate the issue and provide a suitable resolution promptly.
Thank you for bringing this to our attention. We value your satisfaction and are committed to resolving this issue for you.
