“I would give this helmet 5 stars but the low rating is due to poor customer service with the warranty department. The rechargeable back light fell off of my helmet. I reached out to the warranty department to file a claim. The return response said one to two weeks . I never heard any more from them. I let it go a few weeks more and same response from Smith that they received my information, again never a response as to a resolution.
It’s now been close to 6 months since the 1st email and just sent a reminder this October , again the same response that they would get back to me. They never did
I doubt if I will receive a new rechargeable back helmet light.
The lack of response is very disappointing. I would advise not to purchase.”
