“The strap is not continuously looped from one side to the other. This means that once you adjust the strap length, the buckle may shift to one side, off centered from your chin.
I reached out to the customer service and she told me that it is continuously looped.
It is definitely not continuously looped. The strap does not slide on the rear of the helmet. It is fixed on all four points.
Clear instructions with graphics would help.”
