“The helmet arrived and unfortunately was too big. When I tried to exchange it for the correct size, I was told that because I purchased it on sale, the sale was final.
The problem is that nowhere on the product page did it indicate that the helmet was a final-sale item. Had that been clearly disclosed before I purchased it, I would have understood the policy and made my decision accordingly.
Smith Optics wants customers to purchase its products online, but its return policy falls short of what customers have come to expect from reputable online retailers. When buying something like a helmet, fit is critical, and customers obviously can't try it on before ordering.
If an item is truly final sale, that should be clearly and prominently disclosed before the customer completes the purchase. If it isn't disclosed, customers should at minimum be allowed to exchange the item for the correct size. Very disappointing experience from a company whose products I have purchased and used for years.”
“I've had several Smith Session & Forefront helmets over the years and really like them.
The fit for my noggin is the best I found. The Forefront 2 is a great helmet, however I normally keep it for winter use, as it is heavier and much hotter than the Session. I have to say, I've been really impressed with the upates on the 3. The new liner and Boa system make this incredibly comfortable. It feels like it has more coverage, but at the same time is lighter and cooler. It has much better airflow than it's predecessor and I've been happily wearing in this in higher temps.
It's not cheap, but as with anything, you get what you pay for and I think this helmet is worth the money. Thoughtful improvements making it even better, highly recommend!”
