“A clip broke on my I/O X goggles and I needed to warranty them. I submitted the warranty request and was estimated a 2-4 week turnaround time, but Smith replied the next day and I was able to order my goggles immediately. Then they only took two days to get here! So all in all the entire process from start to finish was about 4 days. This is single handedly the best warranty turnaround time i've ever experienced. The new I/O mag goggles are awesome and changing lenses couldn't be easier. I'm psyched! Thanks Smith for rockstar customer service and products.”
What features did you like?
Color, Fit, Functionality, Style
“I’m so torn because I really do love these goggles. That being said I’ve had the strap break off of TWO pairs in a row that were less than a year old. In fact, the second pair was a replacement for the first and broke the same way after only a few WEEKS! If not for the clear defective nature of the strap I would give 5 stars for these goggles because I truly love everything else about them. But I also can’t ski in goggles that won’t stay attached to my helmet.
Below is a picture of my second brand new pair that broke mid chair ride. Apparently a knot works better than smith manufacturing when it comes to attaching goggles to your head.
I love smith products and will happily return to these goggles again. But there is a clear design flaw here.”
What features did you like?
Color, Fit, Functionality, Quality, Style
“What a wonderful company to work with.
Very fast shipping to a remote area of Ontario.
Beautifully packaged.
Fantastic product.
Something to be proud of on the slopes.”
