Thank you Gary for your 5 star rating of SnoRemover™. We're so glad you appreciate how well it fits and that it has reduced your snoring significantly!
“First thing first, it actually works, which is great news. On the downside, getting the combination of comfort for me and stopping snoring has been tricky. The device, at its more extended end, works brilliantly to stop the snoring; however, I do have some discomfort and difficulty swallowing / dry mouth using it to its full. Hopefully, this will settle over time - at the moment, it's a bit of a trade-off between a broken night's sleep from waking my partner and a broken night's sleep from the device itself. On the plus side, it's a winner for my partner, and I think I'll be able to get myself sorted over time with the device itself.”
Thank you for your 4 star rating of SnoRemover™, Karl! We appreciate your feedback, and we understand the trade-off between getting the combination of comfort for you and stopping snoring is a bit tricky. We hope that over time this trade-off will settle, and that you'll be able to get yourself sorted over time with the device itself. Thanks again for your support and for choosing SnoRemover™!
Hi Tilly,
Thank you for contacting us.
It seems to be stuck with Royal Mail. I am really sorry for that. I just shipped out a new one, which should arrive Saturday. I also refunded your express shipping fee, because we did not meet our promise.
As you see we responded and resolved the issue within 42 minutes you contacted us.
Please let me know if I can be of further assistance to you.
Paul Jones
Customer Care Specialist
Thank you so much Tom! We are thrilled that SnoRemover™ was able to help you quieten your snoring the first few nights, and with a slight adjustment it completely stopped your snoring! We really appreciate your 5-star rating and are grateful for your support.
“I tried this but sadly it wasn't for me. I then had to return it and request a full refund. I'd read some negative reviews and was worried the full refund claim would not be honoured. What a delight when Paul Jones replied to my email the day after it was sent. I returned the item and the day after they received it
had another email from him saying the refund had been processed. Absolute delight to deal with. 5***** for certain.”
