“I had tried small packets of Superfat nut butters from Whole Foods and liked the flavors.
I ordered two jars of the Cacao Coconut Nut Butter and two jars of the Keto Nut Butter while they were on sale. I was disappointed to find that they were completely separated--oil hardened on top, nut mixture rock solid beneath--and despite stirring, they did not return to a "nut butter" consistency. They were very lumpy and not uniform. In the Cacao Coconut Nut Butter, the taste was very affected by the separation: the sweetener was not mixed so some bites tasted grossly sweet while others not at all. Once they were as mixed as possible, they tasted slightly stale.
Also, I received my order the second week of January. All jars expire in February. Possibly why they tasted stale. Clearly, they were on sale due to an expiring overstock. I can't eat 50 oz. of nut butter in a matter of weeks. Discounting inventory because it's going bad isn't a good look. Not to mention, the nut butters I received were poor quality.
Overall, I did not have a positive experience with my first order from Superfat, probably will be my last.”
“Ordered two jars. Received both. One of the two HAD NO SAFETY SEAL in place. Both jars had expiration dates literally the following month! No easy to find contact information or help area on their website. Eventually found an email to contact them. Zero response at all after almost two weeks. Never again. Very, very disappointed.”
“Disappointed with SuperFat.
I purchased the Cacao Coconut Nut Butter, however, the jar was unsealed upon opening the box. Have been contacting SuperFat every day for over a week (8-days so far) in hopes of getting a replacement jar. Disappointingly, no one from SuperFat has responded to my request for a replacement.”
Hi Ang, so sorry to hear about this unfortunate experience. I have personally gone ahead and processed a full refund for this order & apologize for the inconvenience this has caused. Please email us anytime at Hello@SuperFat.com if there is ever anything else we can help with.
Kind regards,
Jonno
“SO SO SO SO SO GOOOOOOOOOOD! I absolutely LOVE this and need to subscribe to never run out!
Same FYI from my Macadamia Coconut review-- It's SUPER runny though, even after storing upside down and stirring for nearly ten minutes. On the plus side, it can be used in that more liquidy state for a lot of fun things (like dipping fruit into the jar! fondue!). I found it worked best if after stirring it (forever), put it in the fridge to solidify. Then take it out about 15-30 minutes before you intend to use it so it's softer but not all runny again. It adds so much delciousness to every concoction!”
