“I am an unbounded fan of everything that Swarowski produces. I've had my 10X42 ELs for over 20 years. I also have an ATS spotting scope. I've never regretted spending - what I thought to be - an excessive amount of money. They've served me well. I wouldn't consider another company for my optical equipment.”
“After 17 years, the eye cups on my EL 10X42 had one of rubber pieces on the outtermost part fall off and was lost. I ordered what I thought was the correct part but when I got it, I realized that I had the wrong piece. I went on-line with Swarovski's chat and quickly found that I had ordered the newer piece that did not fit my older swaro's. The person on the chat said they would quickly send out the correct part and in two days, I was back in business. Great service from a great company.”
“I had lost the rubber piece to my original eyecup. Unfortunately you cannot just purchase another rubber cap. But so be it. I was uncertain as to the correct eyecup. The online "chat" representative guided me through the process and I was able to order the correct replacement part. The customer service was excellent and the part was exactly what was needed for my binoculars. Thank you.”
“The eye cups were easy to replace and work perfectly. Note that it appears that all orders require a signature for delivery. That caused some trouble for me, but the customer service folks were very helpful in getting the pieces to me.”
“My item - just barely over $100.00 was sent Fedex with signature only without me knowing. This caused endless problems as I was away and the neigbhor couldn't do anything to secure it for me. You customer service guy was arrogant, accusitive, and obnoxious. If only he could realize how useless he is at his job. Incrediably negative experience for me. I'd give it a negative number if I could.”
Dear Customer, we are very sorry to hear about the frustration caused by the signature requirement with Fedex. This topic is being discussed currently with our e-commerce team. We take great pride in our excellent customer service and we’re sorry to hear you walked away from this exchange with a poor impression- your interaction with our agent will be investigated as well. Thank you for your valuable feedback. Best regards, the SWAROVSKI OPTIK Team
“The eyecups are fine. However, all I needed were the rubber guards. Mine kept falling off. In retrospect, I think you should have told me to cement my guards on. Instead I replaced the whole assembly for $110.”
