Dear David, we are very sorry to hear the hat you ordered arrived to you flattened because it was shipped in an envelope. We are discussing this with our distribution team to ensure this does not continue to happen. Thanks again for letting us know and please contact Swarovski Optik North America’s customer service at info-us@swarovskioptik.com so we can work to resolve this issue. Thank you for your support and for your valuable feedback. Best regards, the SWAROVSKI OPTIK Team
“Kinda have an addiction to Swaro gear and am slowly building a collection. Love the hat and the only reason I didn’t give it 5 stars is because In my non artist mind there’s a little to much empty space on the patch itself. No matter though, I still wear it in pride of the brand.”
