“I have been using these products for over 2 yrs now. I haven't looked back. I love the new bottles/lid too. Ashame, they don't make the kits in a bigger version”
“I am loving (actually my skin) is simply loving the products!
Each item is so refined and perfectly formulated.
My skin feels rejuvenated and glows after each application.
I am sure I will become a dedicated user of the various items in the range.
Vincenzina”
“I love my SS products so I bought this set for my mum to trial. I followed up with her today to see if she's liking it and if she wanted to jump onto the full sized products. She said she loves it but was wondering why one of the serums would foam on the lip of the product whenever she pumps. I assume this must mean that there's a crack along the edge of the lip. I don't know if this then spoils the product, but my mum didn't want to make a big deal out of it. From other reviews it seems like leakage is a common issue so hopefully there's a bit more quality assurance around the packaging.”
Dear Anita,
Thank you for reaching out to us and bringing the issue of leakage in our new packaging to our attention. We sincerely apologise for any inconvenience this has caused your mum.
We would like to offer you a replacement for any leaked product that your mum received. Please let us know your order number and your current shipping address, we will promptly send a replacement to you. You can email us directly at returns@synergieskin.com
Thank you for your feedback, and we are grateful for the opportunity to sort this out for you.
Synergie Skin Customer Experience Team.
