Hello Don,
What is Extend Shipping Protection? This option provides customers protection against lost, stolen, or damaged packages during the shipping process. Accidents happen where life happens, and this program protects all of our customers of anything that could happen during shipping. This is a lifesaver and prevent you from a lot of headaches regarding filing warranty claims, waiting for the shipping company for a conclusion that can be positive or negative. Thanks!
“Although it protected my package the shopping took 3 days longer than it said and I received no more updates, so was left thinking it got lost/stolen.”
Hello Jackson,
Thank you for your review. According with our records, you bought the Extend Shipping Protection Plan. This plan covers the lost, stolen, and broken/damaged packages, and this is your case. You should have received an email confirmation regarding this plan, please check this link with the instructions on how to open a claim with them and they will process this issue.
https://www.extend.com/shipping-protection-guide You can Go online or you can call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday.
