Hi Ellen,
Thank you for taking the time to leave us a review. We pride ourselves on providing exceptional service so we are disappointed to see this review. Looking back through our emails we have responded to your original email & organised a replacement pot to be sent out to you in a very timely manner. We do have automatic replies set up on our emails so apologies if these are coming through to you as spam.
With regards to the pot in this photo - is this the replacement pot that we have sent out to you?
We are always happy to help so please feel free to reach out to us at hello@thegoodplantco.com.au
-The Good Plant Co.
