“I don’t know what happened but I unfortunately only used it twice before it developed a hole on the sidewall.
The shipping was super fast and it arrived in great shape. Love the paddle and portable inflator.
It didn’t hit anything on the water. Some sharp cut rivets in the carrying pack maybe? Or damaged in transit on the plane (but I used it twice after we got to Mexico). I don’t know but I’m disappointed! Can patch it but don’t know if I’d trust it way out on the open water after a patch”
Hello Devon,
Thank you for sharing your experience with the Waterwalker 126 SUP. We’re glad to hear that you enjoyed the fast shipping and found the paddle and inflator to your liking. However, we’re truly sorry to learn about the issue you encountered with the hole on the sidewall after just two uses.
Your concerns are certainly valid, and we understand how frustrating this must be, especially after taking such care with your gear. We take product integrity seriously and want to ensure that our boards meet your expectations. It’s unfortunate that you might have encountered some unforeseen damage either during transport or from the carrying pack.
We recommend reaching out to our customer support team who can assist with solutions and explore options that can enhance your peace of mind when using your SUP on the water. Your feedback is crucial in helping us improve our products and quality control.
We appreciate your insights and hope to resolve this situation to make your experience with us better moving forward.
Best regards,
The Thurso Surf Team
“This is the first paddle board I purchased, and have no regrets. As soon as I stepped onto the board I felt the stability it had. Any direction I wanted to go or turn, it responds excellent. All the bungees and paddle holding straps are so well thought out. I am so pleased with the durability and how solid this is built, I am so pleased with it, and will refer this brand to anyone who needs a recommendation.”
