“In the store, we explained the approximate area in square metres that needed tiling. Based on this, we purchased around 30 tiles, 6–8 bags of adhesive, and 3–4 bags of grout. We were also told that if we had any unused materials left over, we could simply return them for a refund.
After completing the job, we were left with just two spare tiles and one unopened bag of adhesive. However, when we called the store to arrange the return, we were told that only damaged items could be replaced and that unused spare materials could not be returned.
This completely contradicted the information we were given before making the purchase. Be very careful of misleading sales advice and make sure you get the store's returns policy confirmed in writing before buying.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“Easy to use, good details on packaging. Bought for the extra work time as it was my first time tiling a large floor. Easy to adjust and lift tiles and replace when a couple of mistakes were made”
